Dispatch and Operations Coordinator
3 weeks ago
We are seeking a skilled Dispatcher to act as a key point of communication for emergency and non-emergency calls. As a Dispatcher, you will be responsible for receiving requests, transmitting messages, and tracking vehicles. The ideal candidate must be an excellent communicator, able to remain calm and composed, especially in emergency situations.
Key Responsibilities:
• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles, and requirements
• Enter data in computer systems and maintain logs and records of calls, activities, and other information
• Identify and recruit new drivers and conduct interviews
Requirements:
• Proven experience as a dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods (computer skills)
• Knowledge of procedures and guidelines for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational, management, and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• High school diploma
Company Benefits:
• Competitive salary: up to $65,000.00 per year
• 401(k) plan
• Health insurance
Work Schedule:
• 10-hour shifts
• 8-hour shifts
• Day shifts
• Monday to Friday
• On-call shifts
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