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Customer Service Representative/Account Manager

2 months ago

Lawrenceburg, Tennessee, United States Graphic Packaging International Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative/Account Manager to join our team at Graphic Packaging International. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and account management to our valued clients.

Key Responsibilities
  • Provide accurate and timely communication to internal and external customers on order fulfillment and account management
  • Manage order and inventory levels based on forecast and other modeling
  • Ensure on-time and in-full shipments to meet customer expectations
  • Develop and implement project management strategies to drive business growth and customer satisfaction
  • Participate in Lean Sigma projects and deploy continuous improvement initiatives to enhance operational efficiency
  • Build and maintain strong relationships with internal and external customer contacts
Requirements
  • 2-5 years of experience in customer service, account management, or a related field
  • Strong understanding of customer account management and order fulfillment processes
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and ERP business applications (SAP preferred)
About Us

Graphic Packaging International is a leading manufacturer of paperboard and paper-based packaging solutions for the food, beverage, and consumer goods industries. We are committed to delivering exceptional customer service and driving business growth through innovation and collaboration.