Residential Sales Advisor

1 week ago

Avon, New York, United States Windward Communities-Twin Cedars of Avon Full time
Job Overview

Position Summary

The Residential Sales Advisor plays a crucial role in managing daily administrative responsibilities that facilitate the efficient operation of the sales office. This position is dedicated to delivering exceptional customer service during all interactions with potential residents. Additionally, the advisor will assist the Sales Manager in executing various sales and marketing initiatives aimed at achieving community occupancy targets. The role includes effectively marketing and leasing community homes while promoting the lifestyle offered by Windward Communities.

Company Background

Windward Communities (WC) boasts a diverse portfolio of manufactured home communities nationwide. With over 8,000 sites, WC is poised for future expansion. Each community is uniquely designed to reflect local characteristics, featuring amenities such as clubhouses, swimming pools, playgrounds, dog parks, picnic areas, and walking trails. Our commitment is to provide a safe and affordable environment for families to thrive.

Employee Benefits (Eligibility-Based)

  • Comprehensive Medical/Dental/Vision Insurance, Health Savings Account (HSA), and Flexible Spending Account (FSA)
  • Paid Parental Leave, Short-term & Long-term Disability Coverage
  • Generous Paid Time Off (PTO)
  • Paid Holidays
  • 401k Plan with Company Match
  • Tuition Reimbursement Opportunities
  • Access to Staff Development Courses & Free Online Training
  • Paid Training Sessions
  • Bonus Incentive Programs
  • Employee Assistance Program (EAP)
  • Referral Bonuses for Employees and Residents

Key Responsibilities

  • Support the Sales Manager in the daily sales operations of the community.
  • Make a positive first impression by warmly welcoming all visitors to the sales office.
  • Prepare the sales office each morning to meet Windward standards by adhering to the Shiny Face protocol.
  • Maintain the Salesforce lead database through accurate data entry, reporting, and regular data maintenance. Document all customer interactions in Salesforce.
  • Manage online home listings by regularly updating inventory details, including pricing, images, and descriptions as directed by the Sales Manager.
  • Ensure all marketing materials and supplies in the sales office are adequately stocked and displayed professionally.
  • Verify that all signage and flags throughout the community are properly positioned and presented.
  • Shadow the Sales Manager to gain insights into the Sales Process and the Windward Way.
  • Learn and relay accurate information to customers as instructed by the Sales Manager, including pricing, special offers, and inventory details to encourage appointments and community selection.
  • Encourage potential customers to consider purchasing a home in our community and work towards converting current rental residents into homeowners.
  • Conduct regular follow-ups to advance leads through the sales process, employing personalized and creative follow-up techniques to create urgency and address any barriers to sale.
  • Collaborate with the MLO team to ensure timely and accurate submission of home purchase applications and related paperwork.
  • Work closely with the Sales Manager to manage home availability, prioritize inventory, and foster a collaborative team environment at the community level.
  • Ensure the sales office is adequately staffed and operational seven days a week, with availability for weekends and evenings.
  • Inspect and maintain the sales office, model homes, and inventory homes in excellent condition daily. Conduct weekly first impression tours and identify areas for improvement in curb appeal and community aesthetics.
  • Perform additional duties as assigned.

Qualifications

  • Proven skills in organization, communication, enthusiasm, and interpersonal relations.
  • Preferred experience in sales or customer service.
  • Proficient in database management and computer skills.
  • Able to prioritize tasks and meet deadlines in a fast-paced environment.
  • Possess a valid driver's license, a clean driving record, and automobile insurance.
  • High School diploma or equivalent.

Work Environment

This position operates within a professional office setting. Routine tasks involve the use of standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines. The role also requires the ability to leave the office to conduct tours of the community for prospective residents.

We are an Equal Employment Opportunity Employer M/F/D/V, committed to providing equal employment opportunities to all qualified individuals, regardless of race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status as defined by Federal or State laws.

We comply with the Americans with Disabilities Act (ADA) to provide reasonable accommodations for individuals with disabilities.

We maintain a Drug-Free/Smoke-Free Workplace.

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