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IT Support Specialist
2 months ago
Job Summary:
Universal Business Solutions is seeking a highly skilled IT Support Specialist to join our team. As a Systems Support Engineer, you will provide management information system user support on a continuing basis, either by phone or site visit. Troubleshoot end-user problems and perform basic level design, integration, implementation, and modification of assigned user information systems.
Key Responsibilities:
- Perform basic level design, integration, implementation, and modification of assigned user information systems.
- Coordinate the installation, testing, operation, troubleshooting, and maintenance of those systems.
- Provide functional and technical expertise in support of user systems operation and maintenance.
- Support labs, training facilities, and general IT office software and hardware.
- Conduct needs analysis, planning, and scheduling the installation of new or modified hardware/software.
- Develop functional and technical IT system requirements and specifications.
- Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability, and access.
- Monitor and report on system performance.
- Maintain hardware and software inventories, including developing and updating departmental distributed software license management policy.
Requirements:
- Experience with enterprise applications, including DevSecOps, Cameo, Teamwork Cloud, PKI certificate management, VDI infrastructure management, enterprise storage, backup and disaster recovery, system updates and upgrades, system hardening, general troubleshooting, and other assigned duties.
- Command line proficiency preferred.
- A minimum of a Final DoD Secret clearance on the first day in order to perform this work.
- Bachelor's Degree or an equivalent combination of education and experience.
Preferred Qualifications:
- 2 plus years of solid job-related experience.
- Prefer candidates with 10+ years of solid job-related experience due to the complexity of work.
