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Commercial Tire Sales Consultant

2 months ago

Great Falls, Montana, United States Gills Point S Tire & Auto Full time
Job Overview

We are seeking a dedicated Commercial Sales Advisor to become the key point of contact for our retail and commercial clientele. This role is essential in delivering outstanding customer service, both over the phone and at the service counter, while ensuring seamless communication with our service teams.

Key Responsibilities

The successful candidate will be responsible for:

  • Handling customer inquiries via phone and in-person at the service counter.
  • Assisting in the scheduling of services, providing guidance on work orders, and ensuring adherence to established protocols.
  • Initiating work orders, documenting technician notes, and verifying order accuracy prior to finalization.
  • Coordinating onsite service appointments with technicians.
  • Engaging with customers to identify additional needs and securing necessary approvals.
  • Managing national account billing efficiently and following up on outstanding items.
  • Possessing a general understanding of technical terminology and the methods, materials, tools, and techniques involved in tire replacement.
  • Assisting customers with the logistics of equipment pickup, drop-off, loading, and unloading.
  • Organizing transportation for equipment movement between the shop, parts suppliers, and customer locations.
  • Collaborating with delivery personnel and third-party vendors to ensure timely service.
  • Supporting promotional activities and departmental events as needed.
  • Providing assistance to onsite and mobile teams as required.
What We Offer

Our company provides:

  • Consistent work hours.
  • Competitive compensation.
  • A 401(k) savings plan with company matching.
  • Paid Time Off.
  • Comprehensive medical, dental, vision, and life insurance benefits available after 60 days of employment.
  • A supportive team environment with opportunities for career advancement.
  • A $1,500 Signing Bonus payable after 90 days of employment.
Qualifications

To be considered for this position, candidates should possess:

  • A high school diploma.
  • A minimum of 3 years of relevant experience in a commercial advisory role, with at least 2 years in retail.
  • Proficiency in computer systems and POS technology.
  • Strong communication skills to foster long-term relationships built on trust and integrity.
  • The ability to prioritize tasks effectively while maintaining high-quality standards.
  • Exceptional customer service abilities.
  • A clean driving record and a valid driver's license.