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Lead Team Member

2 months ago

Columbia, South Carolina, United States Wing Stop - Sizzling Platter Full time

About Wingstop:

We're a dynamic and rapidly expanding quick-service restaurant chain dedicated to delivering unparalleled experiences for our team members, guests, and the brand. As a Lead, you'll play a crucial role in fostering an environment of excellence, teamwork, and exceptional service.

Key Responsibilities:

Championing Unparalleled Experiences:

• Embody our mission to provide exceptional moments for our valued team members and guests.

• Inspire your team to understand the significance of their role in crafting memorable experiences that reflect our brand's values.

Elevating Team Member Growth:

• Lead by example, demonstrating our commitment to fostering personal and professional growth among team members.

• Encourage a culture of continuous learning and development, offering guidance and support to help them achieve their potential.

Guest-Centric Approach:

• Uphold our mission by ensuring every guest interaction is marked by warmth, enthusiasm, and a genuine desire to exceed their expectations.

• Respond to guest feedback and concerns with empathy, turning potential challenges into opportunities for enhanced experiences.

Operational Excellence:

• Collaborate with your team to ensure seamless operations that reflect our dedication to quality, consistency, and safety.

• Guide the implementation of best practices and standards to maintain a clean, efficient, and inviting environment.

Nurturing Brand Representation:

• Serve as a brand ambassador, reinforcing the Wingstop identity in all aspects of the restaurant's operations.

• Translate our mission into tangible actions that align with our brand values and contribute to positive brand perception.

Supporting Team Success:

• Empower your team by providing clear direction, setting goals, and fostering an atmosphere of camaraderie and mutual respect.

• Recognize and celebrate achievements, reinforcing the importance of their role in fulfilling our mission.