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Commercial Insurance Department Manager
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About HUB International New England, LLC
Empowering Business Growth through Insurance Expertise
HUB International New England, LLC is a leading insurance broker, providing a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services to businesses across North America.
Our Team
We are a dynamic and entrepreneurial team of professionals who thrive in a fast-paced environment. Our structure enables us to maintain a local flavor while offering resources in technology and industry expertise. We empower our employees to excel in their roles and contribute to the company's success.
Job Summary
We are seeking an experienced Commercial Insurance Department Manager to lead our Commercial Accounts Department in an assigned location. The selected candidate will be responsible for the administration and operation of the department, supervising assigned personnel, and directly handling and servicing commercial accounts.
Key Responsibilities
- Oversee the daily operation of the department, setting objectives, planning, organizing, and coordinating with other departments.
- Supervise services of the department within the accepted principles and practices of the insurance community, with primary responsibility for effective account services and the development of new and existing accounts.
- Supervise and direct department personnel, including training, motivation, performance appraisal, and salary recommendation.
- Recommend the hiring or dismissal of personnel within the department.
- Assign accounts and work assignments to department personnel and provide assistance with the servicing of accounts.
- Provide technical knowledge and expertise to department personnel regarding appropriate coverage.
- Coordinate the handling and servicing of accounts with the Producer.
- Review and analyze renewal and cancellation trends as related to EBITA goals and objectives.
- Handle and service assigned commercial accounts of high complexity.
- Assist customers and make suggestions for appropriate coverage.
- Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.
- Prepare applications for submission to the Marketing/Underwriting Department regarding new and renewal coverage.
- Negotiate with marketing/underwriting personnel regarding the pricing and coverage of policies.
- Oversee the administrative claims process for accounts assigned to the department.
- Oversee the collection of premiums due for accounts assigned to the department.
- Oversee and implement a quality control review process to assure the production of quality work and the provision of excellent customer service.
- Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
- Keep informed of changes and trends within the industry for the purpose of anticipating and responding to profit objectives.
- Other responsibilities as assigned by Manager.
Qualifications
- Five years commercial lines insurance experience.
- Experience supervising a commercial accounts team.
- Thorough knowledge of commercial lines coverages and markets.
- Producer's license.
- Experience with Microsoft Office products.
- Excellent organizational, interpersonal, communication skills, and ability to work in a team environment.
