Agricultural Customer Support Specialist

3 weeks ago


Dodge City, Kansas, United States Farm Credit Foundations Full time

At Farm Credit Foundations, we're looking for a skilled Agricultural Customer Support Specialist to join our team. This role will involve providing exceptional customer service to farmers and agricultural businesses across the country.

Salary Range:

$39,446.37 - $59,169.56 per year (commensurate with experience)

About the Job:

We are seeking a highly motivated individual to support the core of our customer service operations. As an Agricultural Customer Support Specialist, you will be responsible for providing outstanding customer service through all channels of customer engagement, including phone, email, and written correspondence.

Key Responsibilities:
  • Provide exceptional customer service by serving as a conduit for customer inquiries and acting as the primary contact through interactions via multiple channels.
  • Process incoming and outgoing mail, maintain office supplies, and assist with maintenance of facilities.
  • Ensure every interaction is a positive one by actively listening and appropriately responding to inquiries related to digital banking and treasury management solutions.
Required Skills and Qualifications:
  • High school diploma or equivalent, plus at least two years of post-high school education or equivalent.
  • 2-3 years of experience performing similar functions, call center experience a plus.
  • Outstanding problem-solving and analytical abilities, demonstrated ability to advocate for client needs.
Benefits:
  • Medical, dental, and vision coverage.
  • 401(k) plan with automatic 3% employer contribution, plus match up to 6%.
  • Paid time off (vacation accrued at 21 days annually, sick days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time).
  • Competitive incentive compensation plan.


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