Customer Service Agent

3 weeks ago


Dodge City, Kansas, United States Farm Credit Foundations Full time

Are you a customer-focused individual looking for a new challenge? We're seeking a skilled Customer Service Agent - Agricultural Banking to join our team at Farm Credit Foundations.

Job Overview:

This role will involve providing exceptional customer service to farmers and agricultural businesses across the country. You will be responsible for supporting the core of our customer service operations, including providing outstanding customer service through all channels of customer engagement.

Key Responsibilities:
  • Demonstrate exceptional customer service by serving as a conduit for customer inquiries and acting as the primary contact through interactions via multiple channels.
  • Process incoming and outgoing mail, maintain office supplies, and assist with maintenance of facilities.
  • Ensure every interaction is a positive one by actively listening and appropriately responding to inquiries related to digital banking and treasury management solutions.
Requirements:
  • 2-3 years of experience performing similar functions, call center experience a plus.
  • Outstanding problem-solving and analytical abilities, demonstrated ability to advocate for client needs.
Benefits:
  • Generous paid time off (vacation accrued at 21 days annually, sick days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time).
  • Disability & Life Insurance.
  • Employee mental, physical, and financial wellness programs.


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