Customer Service Liaison

4 weeks ago


Philadelphia, Pennsylvania, United States AmeriHealth Caritas Family of Companies Full time
Customer Service Representative

Under the direct supervision of the operations supervisor, the customer service representative plays a vital role in ensuring a positive experience for our diverse membership and their providers.

Key Responsibilities:

  • Respond to customer inquiries in a timely, professional, and courteous manner.
  • Provide exceptional service to meet the needs of our membership and their providers.
  • Collaborate with the operations supervisor to resolve complex customer issues.
  • Stay up-to-date on company policies and procedures to ensure accurate information is provided to customers.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation and benefits package.


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