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Customer Service Representative

2 months ago

Salem, Virginia, United States Aramark Uniform Services Full time
{"title": "Customer Service Representative", "description": "Job Summary

Aramark Uniform Services is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, handling incoming calls, and resolving issues in a professional and timely manner.

Key Responsibilities
  • Handle inbound customer calls and provide requested information on all available items, pricing, and service of the customer's account.
  • Efficiently and accurately record all information including any notes related to the customer's issue or account.
  • Provide quality customer service through one-call resolution and establishing long-term customer relationships.
  • Develop, execute, and measure resolution plans and strategies that are specific to individual customer requirements.
  • Build and maintain inter-departmental relationships in order to ensure customer's situation is handled, managing company guidelines and customer expectations.
  • Utilize decision-making and trouble-shooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item-related issues.
  • Alert management to service concerns not resolved in a timely and acceptable manner.
  • Identify and communicate service trends.
Requirements
  • Two years of customer service experience, and a proven track record in a high call volume environment preferred.
  • High school degree. Bachelor's degree is preferred, but not required.
What We Offer

Aramark Uniform Services is an equal opportunity employer and offers a competitive salary and benefits package.

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