General Manager

3 weeks ago

North Las Vegas, Nevada, United States National Indoor RV Centers Full time
Job Title: General Manager - RV Service

National Indoor RV Centers is seeking a highly skilled and experienced General Manager - RV Service to lead our RV service department. As a key member of our team, you will be responsible for overseeing the daily operations of the service department, ensuring exceptional customer satisfaction, and driving revenue growth.

Key Responsibilities:
  • Lead and manage a team of service technicians to ensure timely and high-quality service delivery.
  • Develop and implement service policies and procedures to ensure consistency and efficiency.
  • Monitor and analyze service quality metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to optimize operational efficiency and customer satisfaction.
  • Manage the department budget, including forecasting revenue and expenses, and controlling costs.
  • Champion an impeccable customer experience and maintain strong customer relationship management practices.
  • Lead, mentor, and motivate location employees to cultivate a positive organizational culture.
Requirements:
  • 7-10 years of relevant experience as a service manager or operations manager in the RV or automotive industry.
  • 5+ years of experience managing a P&L with proven ability to analyze KPIs and drive performance improvement.
  • Minimum of 3-5 years of service experience in RV service or a related field (automotive).
  • At least 5 years of supervisory experience.
  • Prior experience in RV/Automotive sales or a related field, with a proven track record of achieving sales targets.
  • Bachelors degree in business administration, management or a field related field is strongly preferred, or equivalent work-related experience.
  • Previous leadership experience, building or managing a team in a startup environment is preferred.
  • Hands on leader interested and experienced in developing team members.
  • Demonstrated success providing an impeccable customer experience and customer relationship management.
  • Proven ability to establish credibility and communicate effectively with cross-functional partners.
  • Ability to synthesize information to drive decision making and see the big picture while effectively managing details.
  • High degree of professional credibility, including responsiveness, business focus, integrity, ethical standards, acumen, and ability to prioritize across competing demands.
  • Excellent written and verbal communication and presentation skills, with a demonstrated ability to communicate challenges and opportunities concisely and clearly.
  • Must have a valid drivers license and clean driving record; and be willing and able to drive a Class A Motorhome.
Working Conditions:
  • The role will require evening and weekend work to accommodate customer needs.
  • Travel may be necessary to attend industry events or meet with manufacturers.
  • The work environment can be fast-paced and demanding, necessitating the ability to perform under pressure effectively.
  • May require extended periods of computer exposure.
  • The majority of working hours will be spent in a temperature-controlled office setting.
  • Light physical activity such as walking and standing required.
  • The job requires clear vision and ability to use computers.
  • May work nights, weekends, and holidays, if the organization operates extended hours.
What We Offer:
  • Medical, Dental, and Vision Available 1st of the month following start date.
  • Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness).
  • 401K.
  • Over 100 hours of PTO in the 1st year.
  • 4 paid Holidays and 40 hours of Floating Holiday.
  • Industry leading pay.
  • Brand new facilities.
  • Advancement opportunities.

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