Medical Device Technical Support Specialist

3 weeks ago

San Diego, California, United States Quidel Corporation Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Quidel Corporation. As a Technical Support Specialist, you will provide technical assistance to medical professionals, sales representatives, and laypersons via phone, demonstrating medical knowledge and communication skills while delivering exceptional customer service.

Key Responsibilities
  • Respond to domestic technical support inquiries and complaints, and troubleshoot as needed.
  • Demonstrate understanding of the fundamentals of female reproductive cycle and disease processes as they relate to our products.
  • Data entry of all inquiries, complaints, orders, and follow-up with customers and sales representatives.
  • Support domestic Sales, Marketing, and Customer Service with product issues and customer conflicts.
  • Responsible for initiating and coordinating Return Goods Authorizations (RGAs) for serialized items.
  • Assist with managing and maintaining the instrument tracking module in our ERP system.
  • Assist with handling and managing instrument updates in the field, including customer notification and maintenance of ERP system information.
  • Update technical documents as needed.
  • Compile and analyze customer survey data.
  • Review and complete proficiency testing applications prior to deadlines.
  • Maintain product references and bibliographies.
Requirements
  • B.S./B.A. in Life Sciences, or equivalent experience.
  • Previous work in clinical diagnostics is desired.
  • Ability to accept ownership and responsibility for meeting deadlines.
  • Strong technical skills regarding principles of product technology and disease processes as they relate to our products.
  • Good communication (speaking and listening) and interpersonal skills.
  • Good telephone skills/phone manner.
  • Solid organizational/time management skills.
  • Good follow-up skills.
  • Good understanding of computer skills.
About Quidel Corporation

Quidel Corporation is a leading manufacturer of point-of-care diagnostic solutions. We are committed to providing patients with immediate and frequent access to highly accurate, affordable testing for the good of our families, our communities, and the world.

We pride ourselves on our values of being customer-driven, focused on execution, and new product-oriented. We succeed by being determined, optimistic team players.

Quidel Corporation is an Affirmative Action/Equal Opportunity Employer (Minorities/Women/Disabled/Veterans). We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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