Pediatric Front Desk Representative

3 days ago


Hamtramck, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly organized and detail-oriented Pediatric Front Desk Representative to join our team at Henry Ford Health System. In this role, you will provide exceptional customer service to patients and families, ensuring a positive experience in our pediatric department.

Key Responsibilities
  • Administrative Support: Provide administrative and clerical support to patients and customers in a medical setting, including greeting patients, checking them in and out, and obtaining necessary documentation.
  • Insurance and Scheduling: Obtain and verify insurance authorizations, complete medical record release requests, and schedule/confirm patient appointments.
  • Financial Transactions: Enter, review, and submit charges for patient procedures and services daily, collect co-payments, and reconcile all daily reports and deposits for accuracy.
  • General Office Support: Provide general office and clerical support to assigned area, including answering phones, responding to emails, and maintaining a clean and organized workspace.
Requirements
  • Education: High School diploma equivalency or 1 year of applicable cumulative job-specific experience required.
  • Professional Licensure/Certification: Required professional licensure/certification can be used in lieu of education or experience, if applicable.


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