Front Desk Coordinator

3 days ago


Staten Island, New York, United States Oakwood Dental - Staten Island, NY Full time
About Oakwood Dental

We are a reputable dental practice in Staten Island, NY, seeking an experienced and detail-oriented Front Desk Coordinator to join our team.

Job Overview

This is a full-time opportunity for a highly organized individual who can effectively manage our front office operations, ensuring seamless patient experiences. The ideal candidate will have experience in dental reception and office administration duties.

Responsibilities
  • Greet patients warmly and professionally while maintaining exceptional customer service standards.
  • Schedule, reschedule, and confirm patient appointments to optimize provider schedules.
  • Verify and update patient insurance information to ensure accurate billing and claims processing.
  • Answer phone calls promptly, addressing inquiries or routing calls to the appropriate team member.
  • Maintain and organize patient records in compliance with HIPAA standards.
  • Assist in coordinating referrals and pre-authorizations as needed.
  • Monitor and manage the office schedule to minimize downtime and enhance productivity.
  • Support marketing efforts by discussing promotions and services with patients.
  • Explain procedures, costs, and payment options clearly.
  • Handle patient payments, post transactions, and manage financial arrangements.
Requirements
  • Experience in a dental or healthcare front desk role is strongly preferred.
  • Proficiency with dental practice management software (e.g., Dentrix, and/or Denticon).
  • Knowledge of dental insurance billing and coding preferred.
  • Treatment planning and coordination experience preferred but not required.
  • Strong communication and interpersonal skills with a patient-centered approach.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • High school diploma or equivalent; additional certifications or training in dental administration is a plus.
What We Offer
  • A competitive salary range of $20-$30 per hour, commensurate with experience.
  • A comprehensive benefits package including paid time off and 401k.
  • Flexible scheduling options.
  • An excellent work-life balance.
  • Opportunities for professional development and training.


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