Front Desk Coordinator
3 days ago
We are a reputable dental practice in Staten Island, NY, seeking an experienced and detail-oriented Front Desk Coordinator to join our team.
Job OverviewThis is a full-time opportunity for a highly organized individual who can effectively manage our front office operations, ensuring seamless patient experiences. The ideal candidate will have experience in dental reception and office administration duties.
Responsibilities- Greet patients warmly and professionally while maintaining exceptional customer service standards.
- Schedule, reschedule, and confirm patient appointments to optimize provider schedules.
- Verify and update patient insurance information to ensure accurate billing and claims processing.
- Answer phone calls promptly, addressing inquiries or routing calls to the appropriate team member.
- Maintain and organize patient records in compliance with HIPAA standards.
- Assist in coordinating referrals and pre-authorizations as needed.
- Monitor and manage the office schedule to minimize downtime and enhance productivity.
- Support marketing efforts by discussing promotions and services with patients.
- Explain procedures, costs, and payment options clearly.
- Handle patient payments, post transactions, and manage financial arrangements.
- Experience in a dental or healthcare front desk role is strongly preferred.
- Proficiency with dental practice management software (e.g., Dentrix, and/or Denticon).
- Knowledge of dental insurance billing and coding preferred.
- Treatment planning and coordination experience preferred but not required.
- Strong communication and interpersonal skills with a patient-centered approach.
- Excellent organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- High school diploma or equivalent; additional certifications or training in dental administration is a plus.
- A competitive salary range of $20-$30 per hour, commensurate with experience.
- A comprehensive benefits package including paid time off and 401k.
- Flexible scheduling options.
- An excellent work-life balance.
- Opportunities for professional development and training.
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