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Dock Logistics Manager

1 month ago

Nashville, Tennessee, United States CBRE Full time
About the Role

As a key member of the CBRE team, you will be responsible for overseeing the logistics and operations of multiple loading docks at a high-paced, CBRE-managed office, retail, residential, venue, and hotel portfolio consisting of 30+ bays.

Key Responsibilities
  • Manage the day-to-day logistics and operations of multiple loading docks, ensuring exceptionally smooth operations and customer service.
  • Oversee the loading dock software, schedule/calendar, and approval process, ensuring strict adherence to protocols.
  • Coordinate all aspects of approved deliveries, including assigning loading dock bays, directing traffic, and providing exceptional customer service.
  • Operate dock lift, levelers, and freight/service elevators with precision and efficiency.
  • Track and communicate any maintenance-related needs in the loading dock to the management team, ensuring a flawless environment.
  • Assist in conducting routine trainings and meetings to ensure continuity and exceptional performance across all shifts.
  • Act as the main point of contact for dock delivery access, fostering strong communication and collaboration among all parties involved.
  • Coordinate directly with tenants as dock reservations are requested, approved, and/or rejected, ensuring seamless processes.
  • Facilitate effective communication and interactions between tenants, deliveries, security, and property management, promoting a world-class experience.
  • Employ your expertise to accommodate deliveries by relocating or assigning alternative bays or adjacent loading docks, ensuring efficient operations.
  • Track delivery timelines to ensure they are within the approved time period, while monitoring usage, conflicting deliveries, and resolving any issues.
  • Maintain and ensure strict adherence to delivery protocols, rules and regulations, dock security measures, and dock maintenance standards.
  • Assist in reviewing loading dock software reports, analyzing tenant usage, billing matrixes, compliance trends, and providing valuable insights.
  • Demonstrate your exceptional problem-solving skills by recognizing and solving typical and atypical problems in your work area.
  • Evaluate and select solutions from established options, showcasing your proven track record to make effective decisions.
Requirements
  • Equivalent experience in lieu of a High School Diploma or GED, with 3-5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
  • Retail, Office, and/or Manufacturing loading dock experience is required, with experience at a Convention Center/Arena/Stadium considered a plus.
  • In-depth understanding of work routines, standards, and applying skills and knowledge in various processes, procedures, and systems.
  • Ability to work collaboratively with multiple operators, tenants, and onsite developer/owner, fostering a culture of collaboration and partnership.
  • Sophisticated problem-solving skills, with the ability to review and select solutions independently without supervisory approval.
  • Excellent communication skills, with the ability to explain detailed and complicated information clearly and concisely to the team.
  • Advanced knowledge of Microsoft Office products, including Word, Excel, and Outlook.
  • Excellent organizational skills with a robust and inquisitive approach, ensuring efficient operations.
  • Strong math skills, including the ability to calculate sophisticated figures such as percentages, discounts, and markups.
Why CBRE?

When you join CBRE, you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results. To enable your success, we provide the best tools, training, and leaders in the industry. Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people.