Innovation Research
3 weeks ago
Brown Brothers Harriman is seeking a highly skilled and experienced Senior Innovation Research & Design Specialist to join our fast-paced Innovation team. In this role, you will work as part of a high-performance team responsible for the discovery of new digital products, services, and businesses from idea through Minimum Valuable Product.
Key Responsibilities- Participate in the collaborative definition of the vision for new products, services, or businesses
- Conduct observational and design research to uncover clues that point to latent, unarticulated needs and gather expressed needs; frame both into opportunities
- Review existing 2nd and 3rd party research on competitors, target customer segments, geographies, and new markets
- Help concept owners to articulate clear hypotheses and design qualitative research efforts to test and prove/disprove hypotheses
- Implement research projects from inception to completion, including RFP management, vendor selection, data integrity, and ensure excellence in insights
- Support iteration of concept vision and requirements in response to research insights
- Continuously iterate solution concepts using all manner of methods, from hand-drawn sketches to journey maps, wireframes, and early-stage digital products and interfaces
- Support engagement with prospects and customers to test concepts and better understand what the market needs
- 5+ years of professional experience in design research, financial services/technology, product management, or related
- Experience and understanding of product management, innovation, and financial modeling
- Experience and understanding of digital product and service design and development
- Proficiency with CX, UX, and UI design principles
- Excellent analytical, interpersonal, written, and verbal communications skills with the ability to curate, organize, and make sense of high volumes of data
- Proven track record in designing intuitive product concepts
- Proficiency with one or more design-driven, SaaS collaboration platforms, e.g., Miro, Mural, Confluence, Figma
- Proficiency with Microsoft Office Suite
- A collaborative environment that enables you to step outside your role to add value wherever you can
- Direct access to clients, information, and experts across all business areas around the world
- Opportunities to grow your expertise, take on new challenges, and reinvent yourself without leaving the firm
- A culture of inclusion that values each employee's unique perspective
- High-quality benefits program emphasizing good health, financial security, and peace of mind
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
- Volunteer opportunities to give back to your community and help transform the lives of others
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