Operations Manager

4 days ago


Stuart, Florida, United States South East Dental Full time
Overview

$3,000 Sign on Bonus

Practice Manager of Operations

South East Dental is seeking a highly skilled Practice Manager of Operations to lead our team in delivering exceptional patient care and business results.

Why Heartland Dental?

Heartland Dental is committed to supporting dentists and their teams in delivering the highest quality dental care and experiences to their communities. As a Practice Manager of Operations, you will be part of a dynamic team that fosters a culture of learning, teamwork, and patient-centered care.

As a valued business partner to the Doctor, you will help guide and support our team in achieving our business goals and fostering a strong culture of camaraderie and support. At Heartland Dental, we believe that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office.

Responsibilities
  • Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
  • Ensure goals and priorities of Doctors and teams are achieved through servant leadership
  • Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
  • Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
  • Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
  • Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
  • Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
  • Understand the benefits and metrics of DMP and help Doctor to monitor progress
  • Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
  • Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
  • Successfully onboard new team members through partnerships with recruiting and support office
  • Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles
What You'll Gain
  • Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)
  • Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
  • Access to an expansive network of mentors and networking opportunities
  • Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

South East Dental, like each Heartland Dental supported office, is unique to the community and the patients they serve.

  • Join a 9 person team that thrives on collaboration, communication and community
  • Located on Hwy US1 in Stuart, FL
Qualifications
  • Associates or Bachelor's degree or 3 - 5 years leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
  • Experience working in a fast-paced and customer-centric environment
  • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
  • Excellent communication, leadership, coaching, and conflict resolution skills
  • Trustworthy; maintain patient confidentiality and team ethics

Preferred Experience:

  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience

Physical Requirements:

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we are committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.


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