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Patient Services Manager

4 weeks ago

Charlotte, North Carolina, United States Compass Group, North America Full time

Job Summary

We are seeking a highly skilled Patient Services Manager to lead our Patient Services Team in an Acute Care setting. The ideal candidate will have a strong background in food services and be able to establish goals and oversee the implementation of patient food services needs based on medical direction and patient population.

Key Responsibilities:

  • Establish and implement patient food services needs based on medical direction and patient population
  • Hire, direct, coach, train, and develop patient service team members
  • Comply with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
  • Ensure patient services staff assists in achieving stated patient satisfaction goals
  • Comply with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
  • Participate in/lead patient satisfaction programs, departmental meetings, and facility-wide Quality Assurance/Performance Improvement programs

Qualifications:

  • Associate degree with one year of work experience in food services or a related field, or a bachelor's degree in food service technology/management or a related field
  • Certified Dietary Manager certificate, Registered Diet Technician, or Registered Dietitian, preferred
  • Minimum of one year of experience in food service management preferred in an acute care setting
  • ServSafe certified, desirable
  • Possess the necessary skills to effectively utilize Microsoft Office applications, electronic medical records, and diet office systems

About Compass Group, North America

Compass Group, North America is a leading foodservice and support services company that delivers high-quality, innovative dining and support services to healthcare, education, and business and industry clients. We are committed to providing exceptional customer service, quality food, and a safe and healthy work environment for our employees.

Benefits

Compass Group, North America offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, and employee assistance program.