Retina Services Coordinator
4 weeks ago
- Provide high-quality service to patients, ensuring their needs are met promptly and professionally.
- Serve as the first point of contact for patients, responding to inquiries, concerns, and requests in a courteous and empathetic manner.
- Assist with scheduling, rescheduling, and confirming appointments for patients across various ophthalmology sub-specialties.
- Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
- Update electronic health records (EHR) accurately and efficiently.
- Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
- Collaborate with external medical professionals to ensure seamless patient care coordination.
- Document call interactions and relevant patient information accurately in the call center software system.
- High school diploma or equivalent.
- Previous experience in a call center, customer service, or healthcare setting is advantageous.
- Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
- Empathy, compassion, and a customer-focused mindset when dealing with patients.
- Familiarity with medical terminology, healthcare procedures, and insurance concepts.
- Proficiency in using call center software, databases, and electronic health records (EHR) systems.
At Georgia Retina, we offer a competitive benefits package to our employees, including medical, dental, and vision insurance, as well as a 401(k) plan with a company match. We also offer a generous PTO package and a range of employee discounts and perks.
We are an equal opportunity employer and celebrate diversity and inclusion in the workplace.
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