Bioprocess Equipment Specialist

4 weeks ago

Brockton, Massachusetts, United States Thermo Fisher Scientific Full time
Job Title: Field Services Engineer

We are seeking a dedicated Service Engineer to join our team at Thermo Fisher Scientific. As a Field Services Engineer, you will be responsible for repairing, installing, and updating all Thermo Fisher hardware and automation products under the Bioprocess Equipment & Automation division.

Key Responsibilities:
  • Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
  • Work closely with other departments to improve customer experience.
  • Help to develop customer satisfaction through ensuring timely customer response times and problem resolution.
  • Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
  • Developing and maintaining positive relationships with customers in assigned territory.
Requirements:
  • Bachelor's degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.
  • University degree in a technical field (physics, optics, precision mechanics, electronics, chemistry, etc.), or a combination of education and experience that demonstrates the required skills.
  • Delta V or other control software experience is a plus.
  • Outstanding teammate, who can work with counterparts and customers across the world.
  • Self-motivated, self-starter with strong communication.
  • Thorough knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
  • Well oral and written English skill.
  • Able and willing to travel extensively.
Benefits:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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