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IT Support Specialist

1 month ago

Burlington, Wisconsin, United States LAVELLE INDUSTRIES INC Full time
Job Title: IT Support Specialist

Lavelle Industries Inc. is seeking an IT Support Specialist to provide technical support to IT users within our facilities in Burlington and Whitewater, WI, and Monterrey, Mexico.

Key Responsibilities:
  • Manage and execute the organization's Helpdesk process, responding to urgent and important requests first, while responding to all requests in a timely manner.
  • Communicate effectively with internal and external customers, both written and orally.
  • Identify Helpdesk trends and propose/implement solutions to reduce recurring issues, including standard work development, root cause investigation, and project planning.
  • Actively work to remove obstacles by managing technical resources available internally.
  • Provide daily support for backups, Windows updates, and day-to-day security upkeep, as well as responding to issues as they arise.
  • Manage consignment inventories to meet customer expectations and overall company goals.
  • Make recommendations regarding the purchase of equipment as required.
  • Collaborate with the Network Administrator to sustain the health of the network and implement upgrades and improvements.
  • Stay up-to-date with technological trends and advances.
Requirements:
  • High School Diploma required; Associates or Bachelor's Degree in an IT or related field preferred, but not required, or equivalent experience.
  • Demonstrated desire to learn and stay current with recent trends and technology.
  • Software experience: installation, support, and troubleshooting of Windows Servers, Microsoft Office Suite, Active Directory.
  • Hardware experience: PC workstations, servers, and laptops, printers, Cisco switching and routers, and various smart devices.
  • Provide support to users of Adobe, Creative Cloud, Solidworks, AutoCAD, miniTab, and Sage FA.
  • Preferred experience includes: Linux RedHat, UniVerse, SQL Server, Cisco CUCM, ESXI, and VSphere.
  • Solid conceptual understanding of networking.
  • Ability to communicate with personnel outside of the IT department to probe for the root cause of an issue and share resolution and troubleshooting details in a communication style appropriate to their technical knowledge.
  • Willingness and availability to be on-site between the hours of 7am and 5pm, as well as available intermittently for emergency support.
  • Must be able to be insured as an Authorized Driver per the company policy in force.
  • Ability to speak Spanish is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.