Customer Service Representative

2 weeks ago


Burlington, Wisconsin, United States Planet Fitness Burlington Full time

At Planet Fitness Burlington, we strive to create a positive and supportive environment that empowers our members to achieve their health and wellness goals. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our members and guests.

Key Responsibilities:

  • Provide a high level of customer service to members, prospective members, and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage front desk activities, including checking members into the system, handling new member sign-ups, and facilitating updates to member accounts.
  • Assist with maintaining the cleanliness and organization of the club, ensuring a welcoming and safe environment for all.
  • Close shifts and create accurate bank deposits, ensuring the smooth operation of our business.

Requirements:

  • Previous customer service experience, preferably in a fitness or health-related setting.
  • Basic computer proficiency and ability to learn our systems quickly.
  • A passion for fitness and health, with a positive and upbeat attitude.
  • Strong communication and problem-solving skills, with the ability to work effectively in a team environment.

What We Offer:

  • A competitive salary and opportunities for advancement.
  • A comprehensive benefits package, including insurance and 401(k) matching.
  • A fun and supportive work environment, with a team that is dedicated to helping our members achieve their goals.


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