Physician Relations Program Manager
3 weeks ago
Job Summary:
The Physician Relations Program Manager serves as a key liaison between Christus Health and the medical staff to maintain service line production and drive growth. This role utilizes exceptional communication, negotiation, and problem-solving skills to establish and maintain positive relationships with physicians in the community and outlying areas.
Key Responsibilities:
- Collaborate with Senior Leadership to develop quarterly business plans, aligning with the strategic physician alignment plan, including routing schedules, targeted physicians, marketing messages, and promotions.
- Achieve quarterly sales targets by utilizing contact management software to document activity, track referrals, admits, and diagnostic orders for targeted physicians, and providing bi-weekly summaries of significant physician activity to the Administrative Team.
- Deliver face-to-face presentations to referral sources, promoting services, facilities, and physician networks, and develop profiles of referral sources to track market intelligence, referral desires, and potential relationships.
- Maintain regular contact and follow-up with referral sources and gatekeepers to facilitate communications, evaluate satisfaction, and prospect for future business, providing opportunities and business intelligence to leadership for future program enhancements.
- Communicate problems to the appropriate service line director for resolution and communicate the resolution to the customer.
- Monitor market and competitive activity in the provider community, adjusting messaging and targeting as necessary.
- Be available to physicians and office staff to address access, communication, or service needs, enhancing referral services to this audience.
- Facilitate attendance at educational programs and other opportunities/events to connect specialists with targeted physicians.
- Remain knowledgeable of services offered by Christus Health, targeted areas of growth, key service lines, and physician volume.
- Communicate trends in service, communications, and operational barriers expressed by providers that affect the ability to develop long-standing, loyal relationships with providers.
- Work with clinical and operational leaders to ensure a system is in place for addressing and reporting physician issues and needs.
- Track and trend physician issues and communicate these to internal stakeholders through a defined process.
Requirements:
Education/Skills
- Bachelor's Degree
Experience
- N/A
Licenses, Registrations, or Certifications
- None
Work Type:
Full Time
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