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Clinical Support Specialist

2 months ago

Scottsdale, Arizona, United States Barrow Brain and Spine Full time
Position Overview

Join Our Exceptional Team

At Barrow Brain and Spine, we pride ourselves on being a leading specialty practice in neurosurgery and advanced spine care. Our dedicated team, which includes a diverse group of neurosurgeons and physiatrists, is committed to delivering outstanding patient care and support. We are seeking a motivated individual to enhance our patient services and contribute to our mission of excellence.

Role Summary

The Care Coordinator plays a vital role in ensuring the smooth operation of our medical clinic and procedure suite. This position involves engaging with patients, assisting with their needs, and maintaining a welcoming and efficient environment. The ideal candidate will demonstrate exceptional interpersonal skills and a commitment to patient satisfaction.

Key Responsibilities

  • Prepare all necessary documentation and reports for physicians prior to patient appointments.
  • Set up and maintain the procedure and dressing rooms, ensuring all equipment is ready for use.
  • Welcome patients and guide them through the clinic process.
  • Update patient histories and record vital signs accurately in our system.
  • Conduct necessary screenings and retrieve lab results as required.
  • Manage incoming calls and direct inquiries to the appropriate staff members.
  • Assist physicians during procedures and monitor patients in recovery.
  • Conduct follow-up calls to remind patients of upcoming appointments.
  • Ensure compliance with all company policies and maintain a safe environment for patients.
  • Oversee inventory management and supply ordering.
  • Safeguard patient confidentiality in accordance with privacy regulations.
  • Perform additional duties as assigned to support the team.

Qualifications

  • Consistent attendance and punctuality.
  • Exhibit a positive demeanor and professionalism at all times.
  • Maintain appropriate professional attire.
  • Demonstrate accuracy and efficiency in completing tasks.
  • Possess strong communication skills, both verbal and written, with a focus on customer service.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Foster positive relationships with colleagues and healthcare professionals.

Education & Experience

  • Completion of an accredited Medical Assisting program or certification as a Nursing Assistant.
  • A minimum of two years of experience in a pain management or healthcare setting is preferred.

Compensation & Benefits

We offer a competitive compensation package that includes comprehensive benefits designed to support your health and well-being. Our offerings include:

  • Choice of medical plans with various options.
  • Dental and vision coverage.
  • Employer-paid short-term and long-term disability insurance.
  • Basic life insurance at no cost to you.
  • Optional life insurance for you and your family.
  • Critical illness and accident coverage options.
  • Generous paid time off and holiday benefits.

Barrow Brain and Spine is committed to fostering an inclusive workplace.