Guest Services Ambassador

2 weeks ago

Purchase, New York, United States Compass Group Careers Full time
Job Summary

The Guest Services Agent (GSA) is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Located at the Front Desk, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings, and assisting them during their visit.

Key Responsibilities:

  • Provide high-level internal and external customer support
  • Greet employees and visitors, welcome visitors with a smile, and maintain eye contact through the entire interaction
  • Assist in making space reservations using an online tool and escorting guests throughout the office
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
  • Coordinate luggage drop-off and pick-up
  • Manage the access badge process for employees and visitors according to client standards
  • Ensure the cleanliness of all office space, including open work areas, conference rooms, lobby, and kitchen
  • Provide general travel support (arranging for transportation, providing directions, etc.)
  • Coordinate and arrange basic office equipment repairs and maintenance
  • Carry out instructions for security, fire, health, and safety guidelines
  • Provide first-line support for basic office technology
  • General administrative support
  • Interface with vendors to provide seamless customer support
  • Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications
  • Maintain a strong awareness of business activity and communicate all updates with team members
  • Communicate and interact effectively with all other departments
  • Conduct opening and closing walkthroughs when business requires
Requirements

Preferred Qualifications:

  • A genuine sense of hospitality, with a commitment to delivering exceptional service in all aspects of the GSA role
  • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment
  • Excellent listening and oral communication skills
  • Basic computer skills and knowledge of office technology/equipment
  • Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details
  • A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain
  • Two to three years' experience in a client service/reception position within a hospitality or corporate environment

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