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Customer Service Representative

2 months ago

Columbia, Tennessee, United States Lennar Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lennar, one of the nation's leading homebuilders. As a key member of our customer care team, you will play a critical role in ensuring the satisfaction of our homeowners by providing exceptional service and support.

Key Responsibilities:

  • Schedule and Oversee Repairs: Coordinate with trade partners to schedule and complete warranty service work in a timely manner.
  • Maintain Service Request Logs: Accurately document all work performed and maintain service request logs to ensure seamless communication with homeowners and trade partners.
  • Evaluate Trade Partner Performance: Assess the performance of trade partners and materials, reporting back to management to ensure high-quality service delivery.
  • Participate in Department Meetings: Engage in regular department meetings and emergency on-call rotation schedules to ensure effective communication and collaboration.

Requirements:

  • Education: High school diploma or GED; Associate's degree or equivalent preferred.
  • Experience: 1-3 years of experience in residential customer service or construction field preferred.
  • Skills: Strong communication, organizational, and time-management skills.

Benefits:

  • Comprehensive Health Insurance: Medical, Dental, and Vision coverage.
  • 401(k) Retirement Plan: Company match up to 5%.
  • Paid Parental Leave: Generous paid leave for new parents.
  • Education Assistance Program: Support for continuing education and professional development.
  • Home Purchase Discounts: Significant discounts on Lennar homes.

Physical and Office Requirements:

  • Regular Attendance: Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job.
  • Physical Demands: Ability to occasionally bend, stoop, reach, lift, move, and carry office materials and supplies weighing 50 pounds or less.
  • Office Work: Finger dexterity required to operate a computer keyboard and calculator.