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Cash Management Team Supervisor

2 months ago

Lawton, Oklahoma, United States Apache Casino Hotel Full time
Employment Type
Full-Time

About Apache Casino Hotel
Apache Casino Hotel is recognized as one of the premier gaming establishments in Southwest Oklahoma. Since its inception, the casino has experienced continuous growth in both gaming and hospitality sectors. The facility features over 860 slot machines, 9 table games, a luxurious hotel with ample banquet space, multiple dining options, and a convenience store.

A recent addition to this thriving venue is the expansive multi-purpose Event Center, designed to host a variety of events including concerts, banquets, trade shows, and more.

Position Overview

Key Responsibilities
  • Oversee all aspects of the casino's cash management operations and participate in the cash drop process as necessary.
  • Implement procedures and train team members, ensuring adherence to all relevant regulations, internal policies, and control protocols.
  • Monitor inventory levels of supplies and ensure that all equipment is maintained in optimal condition.
  • Enforce security measures during the opening and closing of gaming machines.
  • Provide guidance, feedback, and recognition to promote outstanding performance, addressing team member concerns and reporting findings to management.
  • Be available to work flexible hours, including weekdays, weekends, and holidays as required.
  • Deliver clear written and verbal instructions for task assignments, reviewing work for accuracy and compliance with policies.
  • Maintain appropriate staffing levels by recruiting, interviewing, and training new team members.
  • Perform additional duties as assigned by management.
  • Exhibit a positive demeanor at all times, embodying the core values of Apache Casino Hotel and ensuring exceptional service delivery.
  • Understand and comply with the established customer service program.
  • Mentor and develop team members through training initiatives.
Core Competencies
  • Adhere to all casino policies and applicable regulations.
  • Maintain a professional appearance in accordance with departmental standards.
  • Demonstrate attention to detail and accuracy in documentation and processes.
  • Effectively communicate information verbally and in writing; actively engage with guests and team members.
  • Deliver high-quality service to ensure satisfaction among guests and team members; address service issues promptly.
  • Anticipate potential challenges and opportunities, demonstrating a willingness to take on additional responsibilities.
  • Uphold high standards even under pressure, prioritizing excellence in all tasks.
  • Foster an ethical work environment, maintaining confidentiality and integrity in all interactions.
  • Adapt communication style to connect with diverse individuals, building rapport and trust.
  • Encourage teamwork and collaboration, supporting group decisions and valuing input from colleagues.
  • Utilize various office equipment and technology effectively.
  • Regular attendance is essential.
Physical Requirements and Work Environment

The physical demands and work environment characteristics described are representative of those necessary for successful job performance.

Team members are required to stand for extended periods, use hands for various tasks, and communicate effectively. The role may involve occasional lifting of up to 35 pounds and moving heavier items.

The work environment may expose team members to varying noise levels and lighting conditions.

Candidates must pass a background check and drug screening, and obtain necessary licensing as required.