Customer Service Representative

6 hours ago


West Palm Beach, Florida, United States Onity Group Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Onity Group Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Answer and Handle Customer Inquiries: Respond to customer calls, emails, and other forms of communication in a prompt and courteous manner, providing accurate and helpful information to resolve their issues.
  • Collaborate with Internal Departments: Work closely with internal teams to resolve complex customer issues, escalating as needed to ensure timely resolution.
  • Utilize Scripted Materials: Use required scripted materials to provide accurate solutions to customers, ensuring consistency and quality in our customer interactions.
  • Document Customer Interactions: Accurately document all customer interactions in our system of record, maintaining accurate and up-to-date records of customer communications.
  • Meet Performance Standards: Meet or exceed departmental performance and metric standards, ensuring high levels of customer satisfaction and service quality.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
  • Call Center Experience: A minimum of one year of call center experience is required, with a proven track record of providing exceptional customer service.
  • Technical Skills: Proficient in using customer service software and technology, including email systems and Microsoft Office.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Problem-Solving Skills: Strong problem-solving and decision-making skills, with the ability to analyze complex customer issues and provide effective solutions.
About Onity Group Inc.

Onity Group Inc. is a leading non-bank mortgage servicer and originator, providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. We are committed to delivering exceptional customer experiences, maintaining responsible and ethical practices, and fostering a culture of innovation and excellence.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, paid time off, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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