Customer Service Representative

20 hours ago


Tucson, Arizona, United States Planet Fitness - PFNoCritics Full time
Job Description

As a Member Service Representative at Planet Fitness - PFNoCritics, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members and guests.

Key Responsibilities:
  • Greet members, prospective members and guests, providing a superior level of customer service.
  • Handle all front desk related activities including answering phones in a friendly manner, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner.
Qualifications/Requirements:
  • Candidate should have a customer service background.
  • Bachelor's degree or equivalent experience required.
  • A passion for fitness and health is essential.
  • Punctuality and reliability are must-haves.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50lbs.
Benefits:

We offer a competitive salary range of $25,000 - $35,000 per year, depending on location and experience. Our full-time team members also enjoy access to comprehensive benefits, including medical, dental, and vision insurance, as well as a generous paid time off policy.



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