Customer Service Representative

7 days ago


Tucson, Arizona, United States Sherwin-Williams Full time

Sherwin-Williams is a leading paint and coatings company committed to delivering exceptional customer experiences. We are seeking an experienced Customer Service Representative to join our team at Store #8575, located in Tucson, AZ.

About the Role:

This is a unique opportunity to work with a diverse range of customers, providing expert advice on paint and coating solutions while ensuring seamless sales transactions. As a Customer Service Representative, you will be responsible for maintaining high levels of customer satisfaction through excellent sales service, building trust relationships with wholesale and retail customers, and achieving monthly, quarterly, and yearly sales goals.

Key Responsibilities:
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
  • Process sales transactions accurately and consistently with policies and procedures
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products as needed to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Loading/unloading delivery trucks
  • Assist in making deliveries as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
Requirements:
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
  • Must be willing to work all scheduled hours which may include evenings and weekends
Preferred Qualifications:
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
Estimated Salary:

$45,000 - $55,000 per year, depending on experience.

We offer a competitive salary, comprehensive benefits package including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for career growth and professional development.



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