Front-of-House Staff Member

5 days ago

Austin, Texas, United States RAMEN TATSU-YA PAYROLL LLC Full time
Job Description

Ramen Tatsu-Ya South is seeking a skilled and enthusiastic Front-of-House Staff Member to join our team. This hourly position offers a great opportunity to grow with us while enjoying a dynamic work atmosphere.

Key Responsibilities:

  • Position Mastery: Perform all tasks associated with each front-of-house position efficiently, following the checklist provided by your General Manager.
  • Upselling Products: Proactively upsell menu items and promotions to enhance the guest experience and increase sales.
  • Guest Services and Hospitality: Provide excellent guest service through table touches, addressing guest needs, and ensuring a welcoming atmosphere.
  • Daily Cleaning Duties: Maintain cleanliness throughout the shift by performing daily cleaning tasks, including wiping down surfaces and managing spills.
  • Side Work and Check-Out: Complete all side work as required and check out with the Manager on Duty (MOD) to ensure all tasks are finished and shift responsibilities are met.
  • Food Running: Prioritize timely delivery of food to tables to ensure guests receive their orders promptly.
  • Restroom Checks: Regularly check restrooms for cleanliness and restocking, ensuring they are well-maintained throughout the shift.
  • Extensive Menu Knowledge: Demonstrate a thorough understanding of the menu to answer guest questions, make recommendations, and ensure accurate order fulfillment.

Requirements:

  • Qualifications:
    • Previous experience in a front-of-house role, with supervisory experience preferred.
    • Strong leadership skills and ability to train and motivate staff.
    • Excellent customer service and conflict resolution skills.
    • Ability to manage multiple tasks efficiently in a fast-paced environment.
    • Strong organizational skills and attention to detail.
    • Proficiency with point-of-sale (POS) systems and managing reports.
  • Skills/Abilities:
    • Must be 18+ years old.
    • Must successfully obtain Food Handlers & TABC certifications.
    • Ability to effectively communicate and follow directions.
    • Ability to handle and resolve customer concerns professionally.
    • Ability to stand for long periods and manage a busy shift.
    • Basic knowledge of food service operations a plus.

Perks:

  • Paid medical benefits.
  • Free shift meals.
  • Discounts at Tatsu-Ya restaurants.
  • Flexible hours in a fun, fast-paced environment.
  • Opportunities for internal growth.

Benefits:

  • Opportunities for career growth and development within the company.
  • Additional benefits, including health insurance and employee discounts.

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