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Food and Beverage Service Expert

2 months ago

Austin, Texas, United States Soho House & Co. Full time
About the Role

We are seeking a highly skilled and experienced Server to join our team at Soho House & Co. in Austin. As a Server, you will play a crucial role in delivering exceptional customer service and ensuring the success of our service.

Main Responsibilities
  • Develop and Maintain Relationships: Build and maintain professional relationships with all coworkers and management, as well as complete checklists on all trained processes learned in Club School.
  • Elevate the Dining Experience: Positively influence members and guests' experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards.
  • Ensure Food Safety and Quality: Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk.
  • Complete Check-Out Reports: Complete all check-out reports at the end of each shift and have it double-checked and signed by management.
  • Adhere to Health and Safety Policies: Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable.
  • Ensure Food Orders are Finished Correctly: Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests.
  • Assist Runners and Bussers: Assist runners and bussers when possible with expo and service bar tickets to support all table orders.
  • Clean and Stock Server Alley and Bar Area: Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed.
  • Knowledge of the Menu: Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests.
  • Perform Other Duties as Assigned: Perform other duties as assigned by supervisor/manager.
Required Skills and Qualifications
  • Minimum of 2+ Years' Experience: Minimum of 2+ years' experience in a similar capacity.
  • Thrive in Fast-Paced Environments: Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem-solving under pressure.
  • Hospitable and Approachable: Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
  • Competency and Autonomy: Must be able to demonstrate competency as outlined in the training schedule and Club School, as well as work in a team environment and autonomously.
  • Physical Requirements: Must be able to seize, grasp, turn and hold objects with hands, make periodical fast-paced movements, move, pull, carry or lift at least 20 pounds, occasionally kneel, bend, crouch and climb, perform physical activities such as lifting, cleaning, and stooping, stand, walk, lift, and bend for long periods of time, bend, stoop, lift, reach, push, twist, walk, crouch, and squat.
Why Work with Us

Soho House & Co. offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

  • Health Care and 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
  • Paid Time Off: Full-time Employees have sick days + vacation days.
  • Career Development: Soho House & Co. can progress your career domestically or internationally as well as managerially or technically.
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
  • Learning and Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse and House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.