Business Office Associate

4 weeks ago


Chattanooga, Tennessee, United States CarMax Full time
Job Summary

We are seeking a highly skilled and customer-focused Business Office Associate to join our team at CarMax. As a Business Office Associate, you will play a critical role in providing exceptional customer service and supporting the sales process.

Key Responsibilities
  • Provide exceptional customer service by greeting customers, answering questions, and handling incoming calls.
  • Process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, and contacting finance companies.
  • Process auction sales, dealer registration, and/or appraisal lane purchases, including collecting titles, payoffs, and proper paperwork.
  • Manage multiple pay types, including receiving and counting money, distributing funds, and preparing deposits.
  • Process paperwork affiliated with the state DMV, including submitting paperwork necessary to title or register a vehicle for a customer.
  • Mentor new Business Office Associates and train other store departments on Business Office process and procedure.
Requirements
  • Ability to read, interpret, and transcribe data to maintain accurate records.
  • Use of resources and partnership to balance the needs of the customer and the business.
  • Understanding of numeric filing systems and intermediate PC skills.
  • Ability to prioritize and multi-task in a deadline-oriented environment.
  • Lift objects that weigh up to 15-20 lbs.
  • Speak and listen effectively in dealing with internal and external customers.
What We Offer

CarMax is a dynamic and fast-paced environment that offers opportunities for growth and development. As a Business Office Associate, you will have the chance to work with a talented team and make a real impact on our customers' experiences.



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