Digital Experience Strategist

16 hours ago

West Chicago, Illinois, United States Epsilon Full time
Job Description

Epsilon is seeking a highly skilled and experienced professional to join our team as a Client Solutions Partner. This pivotal role demands a focus on how to most effectively solve for experience gaps between today's consumer experience and the desired future state.

As a Client Solutions Partner, you will have a deep understanding of the digital marketing world and the client relationship, manage resource allocation profitably, and effectively lead teams to create, implement and measure strategic deliverables. Your comprehensive digital strategy, CRM and consumer experience expertise will be essential to provide strategic leadership on key client engagements–helping them navigate the digital world, understand implications for their business models and reimagine their brands' interaction with consumers

Key Responsibilities
  • Cultivate senior-level client relationships; identifying their strategic brand challenges, providing counsel on competitive threats and evolving consumer behaviors, and helping to guide their organization toward the next generation of experience solutions that drive business impact
  • Serve as the voice of the department for key clients, new business prospects and industry events, advocating for the agency POV and providing original thinking that helps attract and grow our client roster
  • Review and build digital product and service business cases to validate commercial viability
  • Eloquently articulating our views on digital business philosophies, keeping clients up to date on industry context
  • Taking on an influential role in supporting new business initiatives and leveraging client relationships in the development of business growth
  • Maintaining a strong understanding of changes in the client's industry and how customer needs are adapting, and developing relevant case studies on client businesses
  • Deliver strategic client presentations and providing recommendations that are concise, insightful and on point
  • Owning the financials for clients, including forecasts, budgets and investments –ensuring that key financial responsibilities are mutually understood and agreed upon
Requirements
  • 15+ years of work experience in CRM and/or digital marketing
  • A digital experience-savvy marketer and passionate problem-solver with an unstoppable drive to inspire teams and bring the best work to life
  • Extensive experience informing audience segments by leveraging 1st and 3rd party data
  • Comprehensive understanding of audience principles, and related personalization techniques and tools
  • Proven ability in synthesizing and interpreting data and customer insights into successful marketing strategies
  • Strong strategy and analytics skills, with an advanced understanding of success metrics
  • Experience developing, prioritizing, objectively managing roadmaps and optimization efforts, balancing both business and user KPIs.
  • Up-to-date knowledge of marketing technologies (MarTech) and digital experience platforms spanning Paid, Owned and Earned / social media –email automation tools(E.g. Sales Force Marketing Cloud, etc).
  • A strategic partner who illuminates unexpected insights and provides clarity on the role and expectations of a digital experience
  • A collaborator comfortable in agile-or sprint-based approaches, willing to work in real time
  • A strong analytical thinker and translator with exceptional data-dexterity, and deep knowledge of research techniques and third party resources that reveal behavioral understanding, hypothesis validation and usability
  • An all-around professional with exceptional communication, organizational and time management skills, and the flexibility to adapt quickly to change
  • A skilled manager with strong history of team oversight and talent development; known to coach, educate and grow talent
About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

  • Act with integrity. We are transparent and have the courage to do the right thing.
  • Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
  • Innovate with purpose. We shape the market with big ideas that drive big outcomes.
  • Respect all voices. We embrace differences and foster a culture of connection and belonging.
  • Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

  • Time to Recharge: Flexible time off (FTO), 14 paid holidays
  • Time to Recover: Paid sick time
  • Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
  • Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to to request an accommodation.

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