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Customer Service Representative

2 months ago

Aubrey, Texas, United States David Cripe - State Farm Agent Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at David Cripe - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional client experiences and building strong relationships with our customers.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Develop and maintain strong relationships with existing and new customers
    • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide Exceptional Customer Service
    • Offer personalized support and guidance to customers
    • Communicate effectively and efficiently to meet customer needs
  • Insurance Product Expertise
    • Stay up-to-date on insurance products and services
    • Use knowledge to educate customers on insurance options and provide recommendations
  • Team Collaboration
    • Work closely with other agency team members to achieve business objectives
    • Communicate effectively to ensure seamless customer service
Requirements
  • Customer Service Skills
    • Excellent communication and interpersonal skills
    • Ability to empathize with customers and provide personalized support
  • Insurance Knowledge
    • Basic understanding of insurance products and services
    • Ability to learn and stay up-to-date on insurance industry developments
  • Problem-Solving Skills
    • Ability to analyze and resolve customer issues in a timely and professional manner
    • Proactive approach to problem-solving and customer satisfaction
What We Offer
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure
  • Opportunities for Growth
    • Chance to advance within the agency and develop a successful career
  • Benefits Package
    • Paid time off (vacation and personal/sick days)
    • Group Life insurance

This is a remote position, offering the flexibility to work from home and maintain a healthy work-life balance.