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Customer Service Representative

1 month ago

Aubrey, Texas, United States David Cripe - State Farm Agent Full time
Job Overview

We are seeking a highly skilled Customer Relations Representative to join our team at David Cripe State Farm Agency. As a key member of our team, you will be responsible for generating exceptional client experiences that drive the growth of our successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will have the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.

We are looking for a dedicated and customer-focused individual who is able to effectively relate to customers, answer their questions, and anticipate their needs. If you are a proactive problem-solver with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
  • Insurance experience preferred but not required.

Benefits:

  • Hourly pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Group Life.
  • Valuable career-building experience.

This is a remote position.