Patient Services Representative

3 weeks ago

Youngstown, Ohio, United States Midwest Vision Partners Full time
Patient Services Representative I

Join our team as a Patient Services Representative I and play a vital role in delivering exceptional patient experiences at Midwest Vision Partners.

Key Responsibilities:
  • Greet patients in a friendly and professional manner, ensuring a smooth and efficient check-in process.
  • Verify and update patient information, including insurance details and demographics, to ensure accurate billing and registration.
  • Process copayments and register patients in the billing system, maintaining a high level of accuracy and attention to detail.
  • Communicate effectively with patients, providers, and clinical staff to ensure seamless communication and resolve any issues that may arise.
  • Assist with scheduling inquiries, prepare paperwork for patient visits, and verify patient benefits and eligibility as needed.
  • Collect all necessary co-pays, deductibles, and co-insurance, and respond to questions regarding account status, payment arrangements, and concerns.
  • Monitor patient flow, adjust workflows, and notify clinical staff of any pertinent information and changes.
  • Act as a liaison between patients, guests, back office staff, and providers, ensuring a positive and supportive environment.
  • Reconcile cash against daily charge and cash reports, and schedule and confirm patient appointments as needed.
  • Create, distribute, and file new patient charts/medical records, and perform clerical tasks such as copying, sorting, scanning, and faxing.
  • Properly check out patients, including collecting appropriate co-pays, past due balances, and fees, and ensure proper completion of all forms and updating of medical records as needed.
  • Keep the front desk area and waiting room clean and tidy, and re-stock with necessary supplies.
  • Comply with all policies and procedures of the organization, including standard operating procedures and the employee handbook.
  • Perform any other duties as assigned.
Requirements:
  • High school diploma or GED
  • Strong verbal and written communication skills
Desired Qualifications:
  • Telephone operator or high call volume experience
  • Entry Level
  • BSM Consulting: New Employee Orientation
  • 1st Health Compliance Training (as required)
What We Offer:
  • Competitive wages
  • Robust benefit package including medical, dental, life, and disability insurance
  • Generous paid time off (PTO) program
  • Seven (7) company-paid holidays
  • 401(k) retirement plan with company match
  • An organization focused on People, Passion, Purpose, and Progress
  • Inspirational culture

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