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Patient Access Representative
4 weeks ago
Ensemble Health Partners is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This role requires excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:
- Assign accurate MRNs, complete medical necessity / compliance checks, and provide proper patient instructions.
- Collect insurance information, receive, and process physician orders, and utilize an overlay tool while providing excellent customer service.
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
- Adhere to policies and provide excellent customer service in interactions with patients and staff.
- Utilize quality auditing and reporting systems to ensure accounts are corrected.
- Pre-register patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information.
- Explain general consent for treatment forms to patients, obtain necessary signatures, and witness names.
- Review eligibility responses in insurance verification systems and select applicable insurance plan codes.
Requirements:
- 1+ years of customer service experience.
- High School Diploma/GED Required.
- CRCR certification required within 9 months of hire (Company Paid).
About Ensemble Health Partners:
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Our mission is to empower our people to challenge the status quo and make a meaningful difference in the lives of our patients and communities. We offer a comprehensive benefits package, opportunities for growth and development, and a culture that values collaboration, innovation, and excellence. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
