IT Support Specialist

3 weeks ago


Harlingen, Texas, United States Algobrain Inc Full time
Job Title: IT Help Desk

Algobrain Inc is seeking a skilled IT Help Desk professional to join our team in the RGV market. As a key member of our Desktop Services team, you will play a vital role in providing technical support and assistance to our internal and external customers.

Key Responsibilities:
  • Assist with new hires and acquisitions, ensuring a seamless onboarding experience.
  • Follow all escalation procedures according to our service level agreement, ensuring timely and effective issue resolution.
  • Utilize remote control tools to provide technical assistance to end-users, enhancing their experience and productivity.
  • Maintain accurate records of each call in our incident management tracking tool, facilitating efficient issue tracking and resolution.
  • Anticipate customer needs and proactively identify solutions, demonstrating a customer-centric approach.
  • Plan, prioritize, organize, and complete work to meet established objectives, showcasing exceptional time management and organizational skills.

Requirements:

  • ITIL certification
  • Service Desk, ITSM experience
  • Hardware deployment and maintenance expertise
  • Troubleshooting skills
  • Valid driving license and reliable transportation

Preferred Qualifications:

  • Excellent communication skills, enabling effective interaction with non-IT personnel
  • Ability to work autonomously, with minimal supervision

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