IT Support Specialist
3 weeks ago
Algobrain Inc is seeking a skilled IT Help Desk professional to join our team in the RGV market. As a key member of our Desktop Services team, you will play a vital role in providing technical support and assistance to our internal and external customers.
Key Responsibilities:- Assist with new hires and acquisitions, ensuring a seamless onboarding experience.
- Follow all escalation procedures according to our service level agreement, ensuring timely and effective issue resolution.
- Utilize remote control tools to provide technical assistance to end-users, enhancing their experience and productivity.
- Maintain accurate records of each call in our incident management tracking tool, facilitating efficient issue tracking and resolution.
- Anticipate customer needs and proactively identify solutions, demonstrating a customer-centric approach.
- Plan, prioritize, organize, and complete work to meet established objectives, showcasing exceptional time management and organizational skills.
Requirements:
- ITIL certification
- Service Desk, ITSM experience
- Hardware deployment and maintenance expertise
- Troubleshooting skills
- Valid driving license and reliable transportation
Preferred Qualifications:
- Excellent communication skills, enabling effective interaction with non-IT personnel
- Ability to work autonomously, with minimal supervision
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