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Spa Attendant
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Spa Locker Room Attendant to join our team at The Ritz-Carlton, Half Moon Bay. As a Spa Locker Room Attendant, you will be responsible for providing exceptional service to our guests, ensuring their comfort and satisfaction throughout their spa experience.
Responsibilities:
- Provide general spa orientation to guests, including the location and use of locker rooms, lounge areas, and hospitality stations.
- Offer guests amenities such as water, juice, or heated neck pillows.
- Answer questions about general property information and amenities.
- Escort guests to and from treatment rooms.
- Check computer for updates and changes to schedule regularly throughout the day.
- Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
- Dispose of trash and dirty linens in the proper area.
- Secure supplies and equipment at the end of each shift.
- Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
- Anticipate and address guests' service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
Requirements:
- Ability to reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds.
- Ability to stand, sit, or walk for an extended period of time.
