Host/Hostess at Blue Aster Restaurant

3 weeks ago


Nashville, Tennessee, United States Northwood Hospitality Full time

Job Summary: As a key member of our front of house team, the host/hostess plays a vital role in ensuring a seamless and successful guest experience. This role requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Greeting and Seating: Greet and seat guests in a positive and friendly manner, ensuring a warm and welcoming atmosphere.
  • Anticipating Guest Needs: Anticipate guests' needs and respond accordingly, demonstrating a sense of urgency and a commitment to providing exceptional service.
  • Bidding Farewell: Bid farewell to all guests upon departing, extending an invitation to return and visit soon.
  • Reservations and Pre-Seating: Oversee daily restaurant reservations and pre-seating assignments, ensuring a smooth and efficient process.
  • Telephone Etiquette: Answer restaurant telephones courteously, quickly, and efficiently, providing excellent communication and customer service.
  • Managing Allergens and Special Requests: Manage allergens upon arrival, handwritten birthday cards, special requests, name usage, and return guest recognition, demonstrating a commitment to providing personalized service.
  • Opening and Closing Duties: Perform all opening and closing duties based on shift assignment, ensuring a seamless transition and maintaining a clean and organized work environment.
  • Teamwork and Communication: Work effectively as a team, assisting all guests' needs and inquiries, and providing excellent communication and customer service.
  • Conrad Nashville Core Values: Ensure all Conrad Nashville core values and property and department standards are implemented and applied, demonstrating a commitment to excellence and quality service.


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