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Customer Service Representative

2 months ago

Northborough, Massachusetts, United States A. Duie Pyle Full time
Job Summary

A. Duie Pyle is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and handling requests in a timely and professional manner.

Key Responsibilities
  • Provide world-class service to customers via phone, email, and other communication channels
  • Resolve customer issues and concerns in a timely and professional manner
  • Handle customer requests and inquiries with a high level of accuracy and attention to detail
  • Collaborate with internal departments to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • Customer service experience preferred
  • Experience in a fast-paced, changing work environment
  • Basic typing skills and knowledge of MS Word, Excel, and Outlook
  • Ability to prioritize tasks and meet deadlines independently
  • Scheduling flexibility to meet the needs of the business
Benefits
  • 8 paid holidays
  • Paid personal days
  • Paid vacation
  • Weekly pay through direct deposit
  • 401K retirement with company match
  • Annual corporate profit sharing plan
  • Medical coverage, dental, vision, and life insurance
  • Short and long-term disability insurance
  • Flexible spending accounts for benefits
About A. Duie Pyle

A. Duie Pyle is the Northeast's premier integrated supply chain solutions provider, ideally equipped to service the congested Northeast metropolitan region. Family-owned since 1924, we provide engineered logistics solutions and consultative services utilizing our vast network of 24 LTL Service Centers, 11 strategically located warehouses, Dedicated fleet operations, and specialized Truckload services through Pyle Logistics.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.