Senior Business Transformation Consultant

2 weeks ago


Chicago, Illinois, United States CrossCountry Consulting Full time
Business Transformation and NetSuite Implementation Lead

As a Business Transformation and NetSuite Implementation Lead at CrossCountry Consulting, you will play a key role in driving business growth and transformation for our clients. With a strong background in professional services and NetSuite implementation, you will lead cross-functional project teams to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success.

Key Responsibilities:
  • Oversee client accounts, projects, and engagements to include managing work plans, staffing, timelines, and budgets across all lifecycle phases.
  • Lead consulting engagements that include high-level process analysis, recommendations, and transactional flow analysis, all within an integrated project plan.
  • Collaborate with clients to capture business requirements, spearhead Business Requirements Documentation, and contribute to project plan development.
  • Proactively identify and address project risks and issues, implementing effective mitigation strategies.
  • Conduct post-implementation reviews to identify improvement opportunities and integrate lessons learned into future projects.
  • Act as a NetSuite Subject Matter Expert (SME), providing strategic guidance to both project teams and clients.
  • Maintain and update process diagrams, documentation, and best practices for NetSuite configuration.
  • Regularly meet with team members to prioritize tasks, monitor progress, and assess the need for additional resources.
  • Recognize and address out-of-scope customer requests, present mutually beneficial solutions, and help set realistic expectations.
  • Define User Acceptance Testing (UAT) scenarios and ensure successful customer testing throughout the implementation.
  • Guide customers through the change management process, providing resources and strategies to ensure a smooth and effective transition.
  • Actively participate in business development opportunities and market a full range of services to prospective clients.
Requirements:
  • 9+ years of experience in professional services with at least 5 years of experience leading and managing NetSuite implementations.
  • Proven ability to efficiently manage multiple projects, schedules, and tasks concurrently, ensuring timely delivery and optimal results.
  • Experience mentoring and developing junior team members and helping project teams resolve issues.
  • Consistent success in building and developing strong client relationships.
  • NetSuite Suite Foundation, Administrator or ERP Consultant Certification or equivalent experience preferred.
  • Proficient in Excel, Word, PowerPoint, Outlook.
Qualifications:
  • Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or related field from an accredited university.


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