IT Support Specialist

5 days ago


Raritan, New Jersey, United States TEKsystems Full time
About the Job

This IT Helpdesk role is an exciting opportunity to join our team at TEKsystems as a Technical Service Representative. As a member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

We are seeking an individual with strong communication skills, problem-solving abilities, and a passion for delivering world-class support.

Job Responsibilities
  • Provide inbound and outbound phone support to customers, ensuring timely and effective resolution of issues
  • Evaluate and troubleshoot hardware, software, and networking problems to determine the best course of action
  • Escalate complex issues to Field Technicians or Level 2 support as necessary
  • Document all calls in the ticketing system, maintaining accurate records and resolving issues promptly
  • Offer support for LabCorp's eProducts and Enterprise software applications, including setup, processing, and scheduling requests
Requirements

To be successful in this role, you should possess:

  • Previous experience in a Call Center environment
  • Prior experience troubleshooting hardware, software, and networking issues
  • Strong communication skills, both written and verbal
  • Ability to work independently or in a team environment
  • Flexibility to work overtime as needed
About Us

TEKsystems is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. We deliver world-class diagnostics solutions, bring innovative medicines to patients faster, and use technology to provide better care.

Compensation and Benefits

This role offers an estimated salary range of $50,000 - $65,000 per year, depending on location and experience. You will also have access to a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.


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