Retail Customer Service Associate
4 days ago
Express is a leading fashion brand that offers a wide range of clothing and accessories for men and women.
Salary:The estimated annual salary for this position is around $45,000-$55,000 based on location and experience.
Job Description:The Express Sales Associate is responsible for providing an exceptional customer experience by assisting customers with their shopping needs, processing transactions, and maintaining a clean and organized sales floor.
Key Responsibilities:
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all our associates and customers.
- Assist with product launch changes according to company SOP.
- Provide a Great Customer Experience.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately reducing the customers wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate allissues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Other essential functions may occur as directed by your supervisor.
To be successful in this role, you should have:
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
We offer a range of benefits to help protect full-time associates health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
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