Global UXUI Experience Design Director
3 days ago
Universal Orlando Resort is seeking a highly skilled and experienced Global UXUI Experience Design Director to join our team. As a key member of our Global UXUI Experience Design team, you will be responsible for driving guest and team member experience strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences (UDX).
Key Responsibilities:- Develop strategies and design solutions that support the UDX Global Experience Design vision across the consumer journey with a focus on identifying customer pain points, removing friction, and improving the user experience.
- Lead teams to define and develop user-centered design experiences in partnership with Marketing & Sales, Universal Creative, Products & Experience, and Digital & Technology teams across all Global platforms (web, mobile, digital signage, interactives games, and immersive web3 technologies).
- Manage initial and ongoing relationships with vendors and outside service providers as it relates to Experience Design and UX Research implementation.
- Ensure that the designed practices, annual product and consumer targets, and KPIs are met based on the experiences delivered.
- Bachelor's degree required.
- 10+ years of experience with demonstrated leadership in digital design as a creative, Information Architecture, UX, CD, or visual designer in a progressive technology enablement, innovation, or marketing organization.
- Experience with immersive technologies, ecommerce sites in the travel and hospitality sector, rewards/engagement, and loyalty programs is a plus.
- Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply.
- Strong background in stakeholder and partner management along with cross-functional collaboration.
Universal Orlando Resort offers a competitive compensation package and a hybrid work week with 3 days required in the office. We are an equal opportunity employer and welcome applications from diverse candidates.
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Global UXUI Experience Design Director
3 weeks ago
Orlando, Florida, United States Universal Orlando Resort Full timeJob Title: Global UXUI Experience Design DirectorJob Summary:The Global UXUI Experience Design team at Universal Orlando Resort is seeking a highly skilled and experienced Director to lead the development of innovative and immersive experiences across our destinations and platforms. As a key member of our leadership team, you will be responsible for driving...
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Executive Director, Global Experience Design
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Orlando, Florida, United States Universal Orlando Resort Full timeJob Summary:The Global Experience Design team at Universal Orlando Resort is seeking an experienced leader to drive guest and team member experience strategies across our destinations and experiences. As an Executive Director, you will be responsible for overseeing the development of user-centered design experiences that enhance the guest experience and...
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Executive Director, Global Experience Design
3 weeks ago
Orlando, Florida, United States Universal Orlando Resort Full timeJob Summary:The Global Experience Design team at Universal Orlando Resort is seeking an experienced leader to drive guest and team member experience strategies across our destinations and experiences. As an Executive Director, you will be responsible for overseeing the development of user-centered design experiences that enhance the guest experience and...
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