Global UXUI Experience Design Director

3 days ago


Orlando, Florida, United States Universal Orlando Resort Full time
Job Title: Global UXUI Experience Design Director

Universal Orlando Resort is seeking a highly skilled and experienced Global UXUI Experience Design Director to join our team. As a key member of our Global UXUI Experience Design team, you will be responsible for driving guest and team member experience strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences (UDX).

Key Responsibilities:
  • Develop strategies and design solutions that support the UDX Global Experience Design vision across the consumer journey with a focus on identifying customer pain points, removing friction, and improving the user experience.
  • Lead teams to define and develop user-centered design experiences in partnership with Marketing & Sales, Universal Creative, Products & Experience, and Digital & Technology teams across all Global platforms (web, mobile, digital signage, interactives games, and immersive web3 technologies).
  • Manage initial and ongoing relationships with vendors and outside service providers as it relates to Experience Design and UX Research implementation.
  • Ensure that the designed practices, annual product and consumer targets, and KPIs are met based on the experiences delivered.
Requirements:
  • Bachelor's degree required.
  • 10+ years of experience with demonstrated leadership in digital design as a creative, Information Architecture, UX, CD, or visual designer in a progressive technology enablement, innovation, or marketing organization.
  • Experience with immersive technologies, ecommerce sites in the travel and hospitality sector, rewards/engagement, and loyalty programs is a plus.
  • Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply.
  • Strong background in stakeholder and partner management along with cross-functional collaboration.
What We Offer:

Universal Orlando Resort offers a competitive compensation package and a hybrid work week with 3 days required in the office. We are an equal opportunity employer and welcome applications from diverse candidates.



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