Credit and Collections Specialist

2 weeks ago


Westminster, Colorado, United States TalentBurst, an Inc 5000 company Full time
Key Responsibilities

As a Credit and Collections Professional, you will be responsible for the end-to-end management of assigned accounts receivable portfolios from account setup to cash collections. This includes dispute management with customers to create a positive outcome for both the customer and the company.

Collection Activities:

  • Calling customers to collect payments
  • Sending statements, reminder notices, and invoices
  • Processing credit applications and approving/recommending credit limits
  • Reviewing sales orders on credit hold for approval
  • A/R account reconciliation
  • Dispute management
  • Processing credit card transactions and monitoring monthly auto-pay activity

Customer Service and Communication:

  • Contacting customers via telephone and email
  • Logging all customer contacts and collection activities into the collection software system
  • Making recommendations on monthly bad debt reserves

Risk Management and Process Improvement:

  • Managing risk by driving win-win situations between the company and customers
  • Participating in acquisition and integration activities
  • Improving productivity and efficiency through process improvement initiatives, time management, and change management

Requirements:

  • 5+ years of related experience in credit and collections, customer service, and portfolio management
  • Strong analytical, math, and account reconciliation skills
  • Experience with Oracle, NetSuite, and GetPaid preferred
  • Expert level ability in Microsoft Office and Google Sheets, Docs, Slides
  • 4-year degree preferred


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