Credit and Collections Specialist
2 weeks ago
As a Credit and Collections Professional, you will be responsible for the end-to-end management of assigned accounts receivable portfolios from account setup to cash collections. This includes dispute management with customers to create a positive outcome for both the customer and the company.
Collection Activities:
- Calling customers to collect payments
- Sending statements, reminder notices, and invoices
- Processing credit applications and approving/recommending credit limits
- Reviewing sales orders on credit hold for approval
- A/R account reconciliation
- Dispute management
- Processing credit card transactions and monitoring monthly auto-pay activity
Customer Service and Communication:
- Contacting customers via telephone and email
- Logging all customer contacts and collection activities into the collection software system
- Making recommendations on monthly bad debt reserves
Risk Management and Process Improvement:
- Managing risk by driving win-win situations between the company and customers
- Participating in acquisition and integration activities
- Improving productivity and efficiency through process improvement initiatives, time management, and change management
Requirements:
- 5+ years of related experience in credit and collections, customer service, and portfolio management
- Strong analytical, math, and account reconciliation skills
- Experience with Oracle, NetSuite, and GetPaid preferred
- Expert level ability in Microsoft Office and Google Sheets, Docs, Slides
- 4-year degree preferred
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