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Insurance Customer Service Specialist
2 months ago
We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes, and maintaining accurate customer files.
Key Responsibilities- Assist customers with their insurance needs and provide timely and effective solutions to their inquiries and issues.
- Process insurance policy changes and updates, ensuring accuracy and compliance with company policies and procedures.
- Maintain accurate and organized customer files, both physical and digital.
- Prepare and process insurance quotes and applications, ensuring timely and accurate completion.
- Collaborate with team members to achieve office goals and promote a positive and collaborative work environment.
- Stay updated on insurance industry trends and regulations, attending training sessions and meetings as required.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies.
- A high school diploma or equivalent, with a minimum of 1-2 years of experience in a customer-facing role.
