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Resort Lift Operations Manager

2 months ago

Leavenworth, Washington, United States Vail Resorts Full time

Job Summary:

At Vail Resorts, we're committed to delivering exceptional guest experiences. As a Lift Operations Lead, you'll play a critical role in ensuring the safe and efficient operation of our resort lifts.

Key Responsibilities:

  • Lead daily lift operations, including scheduling staff and implementing procedures for opening and closing lifts.
  • Assist with hiring, training, and supporting lift operators in daily operations and safety protocols.
  • Monitor and document lift operator performance, providing constructive feedback and guidance as needed.
  • Maintain up-to-date knowledge of laws, policies, and procedures to ensure guest safety.
  • Collaborate with ski patrol, mountain safety, lift maintenance, and lift electric teams to resolve any issues that may arise.
  • Promote clean and organized workstations.
  • Respond to guest inquiries, comments, and complaints in a timely and professional manner.

Requirements:

  • High School Diploma or equivalent required.
  • 1-2 years of previous lift or mountain operations experience.
  • Fluent communication skills in English.
  • Ability to work a flexible schedule, including nights, holidays, and weekends.

Benefits:

  • Competitive compensation package.
  • Free passes and ski lessons.
  • Employee discounts on lodging, food, gear, and mountain shuttles.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Excellent training and professional development opportunities.
  • Referral Program.